Додаткова інформація
Особисті якості, хобі, захоплення, навички: •Microsoft Office Programs: Microsoft Word, Power Point, Excel, Outlook;
•Hotel Programs: Opera and Fidelio;
•Multiple trainings in Hospitality, Handling conflicts, Customer Service and National Etiquette;
•Proficient customer service, and communication skills
•Ability to work under pressure, and meet strict deadlines
•Proficient time management skills
•Ability to facilitate team work
2009 – 2012 - Concierge at the Front Office Department in Rus Accord Hotel (Kyiv, Ukraine)
Scope of Responsibilities:
•meeting and welcoming hotel guests, providing basic information about property and services;
•informational support for the hotel guests about optional tours, sightseeing, main entertainment locations;
•assisting guests with business planning;
•transfers arrangement, booking airline and railway tickets;
•special events management:VIP parties, cocktails, receptions;
•handling telephone calls in accordance with the Hotel’s telephone policy;
•handling incoming and outcoming mail
2012 – 2013 гг. – Receptionist (front desk administrator) at the Front Office Department in Rus Accord Hotel (Kyiv, Ukraine)
Scope of Responsibilities:
•check-in and check-out processes;
•attend to guests' enquiries regarding hotel facilities, promotions etc;
•handle guest service incidents;
•cashiering (accommodation and extra services), working with POS-terminals;
•rooms and key-cards assigning;
•doing reservations within the hotel and upon request.•2011-2012 – Kyiv National University of Trade and Economics: Masters Degree on major Management of Organizations
•2008-2011 – Kyiv National University of Trade and Economics: Bachelors Degree of major Management of Hotel and Restaurant Business
•2005-2008 гг. – Kyiv vocational school of Hotel industry: Junior Specialist Degree on Hotel Services