Implementation Support Consultant
09.2018 − По теперішній час (6 років )
- Review Implementation documentation (Business Blueprint, Wage type catalogue)
- Prepare the UAT test scenarios based on the Implementation documentation and execute the test scenarios (master data entries, payroll execution, reporting, interfaces) to check if the system is configured in line with the documentation
- Create UAT catalogue
- Testing and deliver test evidences to client/Implementation team and deliver comparison of payroll and master data in the legacy and ADP systems with support of Implementation tools
- Analyze and report the errors to Implementation team, propose the solutions to resolve them
- Report progress on a regular basis to the project team
- Support key project participants with the implementation of the product
- Implementation of new E-Time projects – requirements gathering, configuration according to the client’s request, modeling, participating on creating UAT scripts.
PMO, Project manager
05.2018 − 09.2018 (4 місяці)
- Organizing and facilitating the Community meetings.
- Preparation of ad hoc reports requested by countries, providers, head
- office, other internal departments.
- Planning and scheduling project timelines.
- Resource planning and allocation.
- Quality assurance.
- Risk Management
- Managing project administration, including all documentation.
- Meeting budgetary objectives.
- Tracking project performance.
customer support manager / Business Analyst
Apprise Sofrware (Software Service)
05.2016 − 04.2018 (1 рік 11 місяців)
- Research software issues, data analysis
- Execute final resolution of client issues, including compiling and delivering code, execution of utilities, etc.
- Work with Apprise engineers and customers to develop custom software enhancement requests.
- Work with customers by phone and online on the analysis, identification and resolution of their issues
- Assist with the testing of new software releases, as well as the creation of Service Packs for existing releases.
- Analysis and consulting of business processes to help optimize the efficiency of the supply chain, reduce costs, improve business performance and maximize profitability.
- Coordinating project schedules, preparing comprehensive action plans.
- Training and supervising new hires - includes training on the ERP system, training on internal business practices and policies.