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Customer support specialist- IQ Option Software-Remote position
September 2018 - December 2019
Answering incoming chats, tickets, and emails from English-speaking users.
Assisting customers and resolving any issues related to company services.
Asking people from other departments for assistance if you realize you aren't able to resolve the issue on your own.
Stand at the frontline for technical support
Face all kinds of questions from the store clients over the live chat, Help Desk, and phone
Gather required information from clients and escalate issues to other internal resources according to the predefined process as required
Create and maintain documentation of modules.
Dispatcher-Global Express Company-Kiev, Ukraine.
February 2017 - September 2018
-Ensuring a smooth and timely freight process flow.
-Ensuring accurate and timely data entry into our operational system.
-Tracking and Tracing domestic (US) shipments.
- Ensuring the delivery of freight and timely clearance when applicable.
-Assisting in loading/unloading trucks, ability or
- Interacting with customers and arranging their shipments to meet customers’ service standards.
- Contributing and maintaining good relationships with suppliers. - Meet compliance at all times.
- Network communications, timely responses to emails and requests.
Sales/Project Manager for Capital Global financial Company- Kiev, Ukraine.
March 2016 - January 2017
Answering Calls, Taking Messages And Handling Correspondence
Maintaining Diaries And Arranging Appointments
Typing, Preparing And Collating Reports
Organizing And Servicing Meetings (Producing Agendas And Taking Minutes)
Implementing New Procedures And Administrative Systems
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