Професійне резюме, в якому вказані: ел.пошта, телефон, зарплатня, досвід роботи, освіта та інша важлива інформаціяCustomer support engineer, Routing engineer

I am responsible for driving the strategy of the department while managing both day-to-day operations (interconnect process, sending and uploading prices, routing and monitoring of traffic, routes testing, traffic margin correction, trouble tickets control, customer and manager support, troubleshooting, creating a weekly TOP Offers and monthly financial reports) and the development of the Sales Team (training managers, creating work instructions, tracking and adjusting work performance, reports checking).
After 1 year of my work, the company's profit has doubled. Despite my low level of spoken English, I was able to train English spoken managers quickly and efficiently on new tasks and processes and optimize their work.

• Voice traffic routing (MVTS)
• Trouble tickets control and resolution (OTRS)
• Technical Support of Sales Team, Customer Support
• Route testing (5G Vision, ArpTel, iTest)
• Monitoring of main KPI Indicators, route quality analyzing (5G Vision)
• Traffic quality control (5G Vision)
• Profit evaluation
• Troubleshooting (MVTS)