QA Tester | uTest, Test.io, Digivante
UTest, Test.io, Digivante (QA), Хмельницький
03.2023 − По теперішній час (1 рік 5 місяців)
- Conducted a wide range of testing activities for various applications including functional, non-functional, and change-related testing.
- Identified and reported over 500 bugs, contributing to significant product improvements.
- Communicated findings and suggestions effectively with clients and developers through detailed bug reports.
Control Verification and Organization | Head of the development products for eCommerce
03.2018 − 03.2024 (6 років )
- Managed and organized team tasks using Trello and Discord.
- Planned and executed task workflows to ensure efficient completion of team objectives.
- Increased team productivity by 25% by streamlining task workflows and implementing process improvements.
- Monitored task performance and provided detailed analysis of completed tasks.
- Conducted regular process improvement meetings to enhance team productivity.
- Successfully managed a team of 5+ members, consistently meeting project deadlines and delivering high-quality results.
Technical Customer Support | Telecommunication Services
NDA (Telecommunication Services), Хмельницький
03.2016 − 03.2018 (1 рік 11 місяців)
- Advised clients on the use of telecommunication services resolving technical issues efficiently.
- Improved customer satisfaction by 15% through effective communication and problem resolution.
- Reduced average resolution time by 20% by developing and implementing new troubleshooting procedures.