Support agent

FIRST NAME / SURNAME  Rabai Choukri

NATIONALITY  Moroccan

DATE OF BIRTH 01.01.2001

GENDER Male

DESIRED POSITION  

Support Agent

Work Experience

DATES POSITION

RESPONSIBILITIES

Choukri Rabai
  

Support Agent

March 2020 - October 2020 Support Manager

• resolution of customer complaints, applying effective negotiation techniques;

• troubleshooting of technical–related issues with the software, applying internal tools;

• provision of customers with information on resolving issues themselves;

• maintaining accurate log entries of requests with fault details and contact information.

Curriculum vitae Education and Training

DATES

TRAINING

Skills and Competences

LANGUAGE SPOKEN

SKILLS

2019 - present Medical Student; Dentistry
ZSMU

Certificate of knowledge of French Language (upon request)

Arabic French English Russian Ukrainian

• Excellent mastery of the French language;

• Communication Skills; • Fast Learner;
• Troubleshooting Skills; • Detail Oriented;

• Windows, macOS, iOS, Android, Excel, Microsoft Office.