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Customer Account Support Manager
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Опис вакансії
We are currently seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Account Support Specialist. This is a unique opportunity to work remotely from the comfort of your own home while providing exceptional customer service and support to our valued clients.
Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner
- Assist customers with account setup, troubleshooting, and general inquiries
- Provide product recommendations and guidance based on customer needs
- Resolve customer complaints and ensure customer satisfaction
- Maintain accurate and detailed customer records
- Collaborate with cross-functional teams to address customer issues and improve overall customer experience
Requirements:
- Prior experience in customer service or account support role
- Excellent communication skills, both written and verbal
- Strong problem-solving and decision-making abilities
- Ability to work independently and remotely with minimal supervision
- Proficient in using customer support software and tools
- Highly organized and detail-oriented
- Ability to multitask and prioritize workload
Benefits:
- Flexible work schedule - work from the comfort of your own home
- Competitive salary and benefits package
- Opportunity for career growth and advancement
- Join a supportive and collaborative team
- Make a positive impact on customer satisfaction and loyalty
If you are a self-motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply now to join our team as a Remote Customer Account Support Specialist and take advantage of this exciting opportunity to work remotely while making a difference in the lives of our valued customers.
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