Product manager

IAMPM, Product Manager

вер 2022 р. – сер 2023 р. 

• attracted more than 20 speakers, and 30 mentors and regularly trained speakers in public speaking;
• improved product line of 5 courses via customer development (70+ customer interviews);
• worked closely with the marketing, sales and support team to increase performance within each team;
• create a product promotion plan (together with the marketing and sales team), track results and adjust actions;
• analyze the market, find out the needs and goals of the audience;
• work through objections, create real differences from competitors and a cool educational experience;
• development of customer acquisition initiatives - video lectures, product demos, simulator, marathons.

IAMPM, Senior Service Manager

лип 2022 р. – лис 2022 р.

• improving customer service experience, creating engaged customers and facilitating organic growth;
• generate and validate hypotheses for course improvements for clients;
• set up support and customer relations;
• taking ownership of customers issues and following problems through to resolution;
• work with open events: preparation, holding, analysis, improvement;
• improving customer service procedures, policies and standards for your organization or department;
• recruit, mentor and develop junior customer service managers;
• coordinate the work of course curators in assigned domains.

IAMPM, Study Manager

вер 2021 р. – лип 2022 р.

• Customer Service
• Data Centers
• Management
• Digital Marketing
• Sales
• Information Technology