Dispatcher
Alliance LLC (Home appliance repair), LA
11.2022 − По теперішній час (2 роки )
- booking and scheduling technical jobs
- handling customer’s issues and communicating updates to technicians
- partnership with call center regarding customers’ requests
- responding to customer queries in a timely and accurate way via phone, email or chat
- entering information and changes into the database
- following with customers to ensure their issues are resolved
Port agent
"Maritime Trading Company "Triera" " Ltd (Sea transportation), Mariupol
10.2010 − 03.2022 (11 років 4 місяці)
- rendering agency service to vessels under Ukrainian and foreign flags at Mariupol Sea Port
- representation/protection of ship owners' /vessels' interests with the corresponding Port Authorities (Port Administration, Harbour Master Service, Customs, Border Guard Service, Sanitary/Veterinary/Phytosanitary Service, surveying and stevedoring companies);
- communication with shipowners/charterers/port authorities through phone calls, emails;
- drawing up all necessary documents for vessel's call at the port/loading/discharging operations/leaving the port;
- translation of verbal/written communication between ship owners/captains/ and port authorities/shippers/stevedoring and surveying companies;
- providing assistance with provision/fresh water/technical supply;
- on-signing/off-signing crew members.
Port agent
"Azov-Chart Holding" Ltd. (Sea transportation), Mariupol
11.2003 − 10.2010 (6 років 10 місяців)
- rendering agency service to vessels under Ukrainian and foreign flags at Mariupol Sea Port
- representation/protection of ship owners' /vessels' interests with the corresponding Port Authorities (Port Administration, Harbour Master Service, Customs, Border Guard Service, Sanitary/Veterinary/Phytosanitary Service, surveying and stevedoring companies);
- communication with shipowners/charterers/port authorities through phone calls, emails;
- drawing up all necessary documents for vessel's call at the port/loading/discharging operations/leaving the port;
- translation of verbal/written communication between ship owners/captains/ and port authorities/shippers/stevedoring and surveying companies;
- providing assistance with provision/fresh water/technical supply;
- on-signing/off-signing crew members.