Head of L2 Operations/Product Manager (ELK)
Fozzy Group/TemaBit (IT), Київ
04.2025 − По теперішній час (9 місяців)
- Leadership of 24/7 L2 Operations (Telecom / Windows / Unix)
- Resource, workload, and escalation management
- Monitoring and control of SLA, KPI, and availability of critical services
- Collaboration with business stakeholders, Head of Department, and infrastructure teams
- Product Manager for ELK: monitoring and analytics for POS Unix systems
- Preparation of management reports for the business
on service availability and incident root causes
(impact on SLA and operational risks) - Improved incident manageability and SLA transparency,
enabling the business to better control service stability - Established a scalable L2 Operations model
Team Lead L2 Telecom
Fozzy Group/TemaBit (IT), Київ
01.2021 − 05.2025 (4 роки 3 місяці)
- Established L2 Telecom from scratch
- Scaled the team from 4 to 10 engineers
- Implemented a 24/7 shift-based support model
- Transferred up to 70% of operational tasks from L3 to L2
- Channel monitoring (Nagios → Zabbix, custom performance monitoring system), analytics and SLA tracking
Lead Engineer Telecom
Fozzy Group/TemaBit (IT), Київ
06.2018 − 01.2021 (2 роки 7 місяців)
- Design and operation of WAN / LAN / Wi-Fi networks
- Troubleshooting of complex network incidents
- Coordination with service providers
- Scale: 600–1,000 sites, up to 2,000 communication links